I. Application of the General Conditions of Sale
1.1. These general conditions of sale are brought to the attention of each customer in order to enable him to place an order.
1.2. Consequently, placing an order implies the complete understanding and acceptance of the general conditions of sale by the customer.
1.3. No exceptions to these conditions will be accepted without the consent of CM Chocolatier.
2. Orders and confirmations
2.1 We accept orders from Canada only.
2.1. The customer is requested to complete the order form accurately and to provide information in various headings (his address, the delivery address, the method of payment, etc.).
2.2. Each order placed on the website is subject to approval by CM Chocolatier. CM Chocolatier reserves the right to refuse an order if the customer does not provide all the information requested or the product or products ordered are not available. In which case, the customer will be notified within 48 hours (working day) from the date on which the order was placed.
2.3. The right of withdrawal does not apply to contracts for the supply of perishable food products such as chocolates. For this reason, the customer may not make use of this right. Cancellation by the customer may be accepted while the parcel is in preparation.
2.4. On the other hand, from the time the parcel is handed over to the carrier, no cancellations may be accepted and the charges will not be refunded
3.1. The prices indicated on the order form are in Canadian dollars, from our facility in Boucherville. The taxes will be added on the total of the order. The prices indicated on the Website are subject to change annually.
3.2. These prices do not include delivery charges. Delivery charges are subject to the destination, the weight and the volume of the package. They will be added automatically to your invoice.
4. Order payments
4.1. Payments are made and charged immediately using the following credit cards: Visa, MasterCard, via Paypal.
4.2. To be registered, the order must be paid for in full. Orders not paid for cannot be delivered.
4.3. The customer must indicate the number of his card, together with expiration date in the area provided for this purpose. The payment security protocol used (PayPal) on www.morelchocolatier.com guarantees the total confidentiality of the personal information transmitted on the Internet.
4.5. The invoice of the order placed on the website is available in the rubric “My Account”.
5. Availability of the products
5.1 The availability of the products and services is indicated on the Website. However, it will only become firm when the order is confirmed.
5.2 CM Chocolatier cannot be held responsible for the unavailability of a product for delivery especially that CM Chocolatier ascertains that the customer is informed prior to the delivery of his order.
6. Delivery of the products
6.1. Preparation and shipping of products
6.1.1. Parcels are prepared and packed by CM Chocolatier in a sealed, shock resistant package which protects the contents during transportation.
6.1.2. The customer is responsible for the indications relating to the name and address of the recipient which must be accurate, precise and complete (postal code, apt., phone, etc.) to enable proper delivery. CM Chocolatier cannot be held responsible for any packages return of a delivery due to an erroneous address or the impossibility of delivering to the address indicated. If the return of delivery or the impossibility to deliver results from a lack of information or a mistake in the delivery address, the second delivery will be charged to the customer.
6.1.3. WARNING: Orders which indicate an address to a Post Office Box cannot be accepted.
6.1.4. Following confirmation of the order, CM Chocolatier undertakes to process and ship the order to the requested address, via a carrier it chooses. CM Chocolatier will insure the goods up to delivery; however, it is up to the customer to verify the parcel in the presence of the delivery agent. Any discrepancy on delivery must be pointed out on the delivery notice. If this clause is not respected, no reimbursement process for obtaining credit from the carrier will be initiated.
6.1.5. Should the recipient or a person able to accept the delivery of the products be absent, the carrier will leave a notification of the delivery at the delivery address indicated by the customer asking him to claim the products. Under no circumstances can CM Chocolatier be held responsible for any damage to the products resulting from their late recovery from the carrier.
6.1.6. The logistics centre for the preparation of the orders is at the following address: CM Chocolatier, 1275, Gay-Lussac, Boucherville, Quebec, J4B 7K1.
6.1.7 CM Chocolatier cannot be held responsible if the package has not been delivered for the following causes: “force majeure” as described by the tribunals and natural disasters.
6.2. Delivery times
6.2.1. Delivery times depend on the destination of delivery and the delivery method chosen. On the page “Delivery,” the closest date on which we can deliver your order is indicated.
6.2.2. The delivery date is guaranteed provided that:
- You have chosen the delivery mode with this guarantee
- There are no delays caused by events beyond our control (strikes, natural disasters or terrorism),
- There are no mistakes in the delivery address
- The recipient is present
6.2.3. No deliveries will be made on Saturdays and Sundays. An order shipped on Friday will be delivered no sooner as the following Monday, depending of the destination.
7. Transfer of ownership – Transfer of risk
7.1. The transfer of ownership of the products to the customer only takes effect after the customer has paid the price in full
7.2. CM Chocolatier insures the risks of loss and damage to the products up to the delivery of the products to the addressee. The transfer of risk is therefore made from the time the addressee has acknowledged receipt of the products.
8. Complaints – Disputes
8.1. Complaints or disputes will always be received with attentive goodwill, with the good faith of the person who has taken the trouble to set out the claim always being presumed.
8.2. On reception of the products, the customer must always check that the delivery is in conformity with his order. Any damage must be noted accurately, dated and signed on the delivery note.
8.3. Any claims must be made within a maximum time of 3 days after reception, to the Customer Service department of CM Chocolatier:
- By email via the form located in the heading “Contact us”
- By mail: CM Chocolatier, 1275 Gay-Lussac # 101, Boucherville, Quebec, J4B 7K1
- By phone Monday to Friday from 9am to 5pm at 450-857-1050.
After this period, no claims will be accepted.
8.4. The reason for the claim must be stated and accompanied by evidence justifying the prejudice suffered (transport document, picture of the parcel and products, etc.). Following an analysis and acceptance of the complaint by CM Chocolatier, the customer will receive a proposal between reimbursement of his order or a second delivery.
8.5 Any disagreement related to sales regulated by the current general conditions will be brought to the Court (Tribunal de Commerce), unless resolved amicably.
9.1. Any return of a product must be formally agreed between CM Chocolatier and the customer and be returned within 3 days of the agreement. After this period, no returns will be accepted.
9.2. Any return accepted by CM Chocolatier because of a visible fault or the non conformity of the products delivered ascertained by CM Chocolatier will enable the customer to receive a free replacement or the restitution of a credit note in his favour, with the exclusion of any other form of indemnity or the payment of damages and interest.
10. Right of access and rectification
In the interests of protecting your private life, CM Chocolatier processes all the information concerning you in the strictest confidentiality. When you make purchases, we only ask you for essential information (surname, first name, mail and e-mail addresses) to enable high quality processing and the attentive monitoring of your order. This data entered on line is recorded on a secure server and are immediately encrypted.
10.2. Your rights
In accordance with the law on Rights and Individual Liberties, you have the right of access to the data concerning you and of rectifying it. To do so, please contact us:
- By email: firstname.lastname@example.org
- By mail: CM Chocolatier, 1275 Gay-Lussac #101, Boucherville, Quebec, J4B 7K1
- By phone: 450-857-1040 # 3
The expiry date of our chocolates is indicated under each box. The shelf life varies from 2 months to 12 months depending on the type of products you have selected. Frozen macaroons will keep 6 months. Once chilled, they should be consumed within 2-3 days.
Therefore, in order to best appreciate our chocolates, we advise you to choose the delivery date that is the closest to the date of consumption. CM Chocolatier guarantees the quality and freshness of its products if they are stored in a cool place (15 to 18°C – 60 to 65 F.), protected from the light.
CM Chocolatier can decide not shipping any products during summer if the temperature is too high. CM Chocolatier cannot be held responsible for the melted products if you choose too long shipping during summer or warm weather.
Thank you for shopping with us at www.morelchocolatier.com.